499 bet's Privacy Policy
When you use 499 bet, the information you provide is held in trust with us. This policy explains what information we collect, why we collect it, and how we keep it secure.
Section 1 — Identity and Applicability
Purpose of This Policy
499 bet is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") describes how 499 bet collects, processes, stores, and protects your personal information when you use the 499 bet website, mobile app, and related services ("Platform").
This policy is an integral part of our Terms and Conditions. By using the Platform, you are considered to have accepted the terms of this policy.
Who This Applies To
This policy applies to individuals who have registered on the 499 bet platform, as well as those who browse the website without registering. Under applicable law in Bangladesh, you must be at least 21 years old to open an account on 499 bet and participate in any betting or gaming activity.
Section 2 — What Information Is Collected
2.1 Registration and Identity Information
When creating an account, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- Username and password chosen by the user (passwords are stored in encrypted form)
- Mobile number linked to payment services (bKash, Nagad, or Rocket)
2.2 Activity and Transaction Information
Information automatically recorded while using the Platform:
- Deposit and withdrawal history and amounts
- Details of betting and gaming activity
- Bonus claim records and details of applicable condition fulfilment
- Session duration and gameplay patterns
2.3 Technical and Device Information
The following technical information may be collected through our servers and cookie system:
- IP address and device type
- Browser and operating system information
- Platform access times and navigation patterns
- App version and device language settings
2.4 Support Information
When you contact us through live chat or email support, a record of that conversation is kept. This helps us improve our service quality and understand your account history for future support.
Section 3 — How Information Is Used
Collected information is used only for specific purposes. The purposes are clearly set out in the table below:
Section 4 — Sharing Information with Third Parties
4.1 What We Do Not Do
499 bet never sells, rents, or transfers your personal information to third parties for commercial purposes. Your information is not shared with advertising networks or data brokers.
4.2 When Limited Sharing May Occur
In the specific circumstances below, limited information may be shared on a restricted basis:
- Payment Processing: Minimum necessary information shared with bKash, Nagad, and Rocket to complete transactions.
- Technology Partners: Hosting, cybersecurity, and technical service providers — who operate under strict confidentiality agreements.
- Legal Obligations: In cases of complying with valid legal orders from the appropriate authorities in Bangladesh.
- Fraud Prevention: When coordination with cybersecurity agencies is required.
4.3 International Data Transfers
For technical reasons, some data may be processed on servers outside Bangladesh. In such cases, we ensure that the destination service provider follows recognised international data protection standards and that the security of your information is not compromised.
Section 5 — Cookies and Tracking Technologies
5.1 What Cookies Are and Why They Are Used
Cookies are small data files stored on your device that help the platform function properly. 499 bet uses the following types of cookies:
- Essential Cookies: Required to maintain login sessions and verify security.
- Functional Cookies: To remember language preferences and platform settings.
- Analytics Cookies: To analyse user behaviour and improve the service — these do not directly identify any individual.
5.2 Cookie Controls
You have the option to disable cookies from your browser settings. However, disabling essential cookies may prevent core services such as login and transactions from working properly.
Section 6 — Data Security Measures
Technical Safeguards
499 bet uses industry-proven security technology. Your data and transactions are protected through SSL (Secure Socket Layer) encryption, which prevents third-party interference during data transmission.
Passwords are never stored in plain readable form — they are converted and stored using a one-way hashing method. If a suspicious login is detected, the account is temporarily suspended and you are notified.
Your Responsibilities
You have certain responsibilities of your own when it comes to the security of your account:
- Use a strong, unique password and change it regularly.
- Never share your password or OTP with anyone.
- Avoid logging in on public Wi-Fi.
- Always log out when you are done.
- If you notice any unusual activity, notify the support team immediately.
Section 7 — Your Rights Regarding Your Information
Every user registered with 499 bet has specific rights over their own information. To exercise these rights, contact us via live chat or email.
1 Right to Access Information
You may request at any time to be informed of what information 499 bet holds about you.
2 Right to Correct Information
If incorrect or outdated information is found, you may request a correction.
3 Right to Close Your Account
If you no longer wish to use the service, you may request to close your account. The account will be deactivated after any applicable transactions have been completed.
4 Right to Withdraw from Marketing Messages
You may request at any time to stop receiving promotional messages.
Section 8 — How Long Information Is Kept
Retention Period
Necessary information is retained for the entire period your account remains active. Even after an account is closed, certain transaction-related information may be kept for a specified period due to legal and financial obligations. Once that period has passed, the information is securely deleted or anonymised.
Section 9 — Responsible Gaming and Data Protection
Monitoring Gaming Patterns
499 bet believes that data analysis can play an important role in creating a safe gaming environment. We monitor user gaming patterns — if signs of excessive or risky behaviour are observed, appropriate support is provided. To learn more, read our Responsible Gaming Guidelines.
Data used for this purpose is never used for advertising or commercial purposes — it is used solely for the wellbeing of the user.
Section 10 — Privacy Policy Updates
Notification of Changes
499 bet may update this privacy policy from time to time. If any significant changes are made, a message will be sent to the registered mobile number or a notification will be shown when logging in to the platform.
Continuing to use the platform after changes are made will be considered acceptance of the updated policy. The date of each change will be noted at the top of this page under "Last Updated". You can visit our FAQ section for answers to common questions about our services and terms.
Section 11 — Privacy Contact
If you have any questions about this privacy policy, any concerns about your data, or wish to exercise your rights, contact us through any of the following channels:
Section 12 — Overall Commitment
Our Commitment
Protecting your privacy at 499 bet is not just a legal obligation — it is our core commitment. We believe that a safe and transparent platform is what builds lasting trust with users.
To learn more about us and read about our values and goals, visit the About Us page. This privacy policy always applies in conjunction with 499 bet's terms and conditions.
21+ only. Gaming is entertainment — play responsibly.